Come be a part of BrightStar Care, a leading name in home care that values serving with passion and being positive. The Scheduler/Customer Care Manager is responsible for scheduling of field staff, managing all touch-points (field staff, care recipient and family caregiver), client care standards, and ensuring the branch meets or exceeds inquiry conversion goals. This position will have a strong emphasis on recruiting of other employees.BrightStar Care is looking for a self-driven individual who has a passion for caring for the community and delivering premier home care service. This full time position allows individuals to be part of a company that serves others and improves the lives of others.
Benefits
- Weekly pay with direct deposit
- PTO
- Bonuses
- Great work environment
- Flexible schedule
Requirements
- Customer/client care – effectively manages the customer care procedures and serves as point of contact for client/customer relations.
- Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed.
- Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies
- Assists in the development of organization goals and agency performance improvement activities
- Administers agency policies and procedures
- Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity and safety of a client’s care
- Supervises, educates and coaches other field personnel, as directed by the Director of Nursing
- Assures compliance with all local, state and federal laws
- Recruit new employees and help in onboarding
- You will be required to serve as a on-call person one weekend a month
- Help in orientation and make sure candidates have all necessary documentation
Requirements
- Educated experience
- High School Diploma required
- Flexibility and good time management skills A MUST
- Minimum of 2 years’ experience as Customer Care Manager and/or managing customer service within a healthcare office setting; knowledge of HIPAA and healthcare office regulations.
- Excellent organization, planning, and project management skills.
- Valid driver’s license; valid state required proof of auto insurance.
Become part of the team!
At BrightStar Care, we become part of our clients’ lives by providing the highest quality care when they need our help the most. That’s where you can shine.
We believe that caring is more than just a job– it’s a way of life. That’s why our home health aides mean so much more to the people, families, and organizations they serve. BrightStar Care nurses, therapists, CNAs, and home health aides deliver professional and compassionate care in the comfort and familiarity of home. From companionship, bathing, and hygiene assistance to in-home infusions and medication management, our professional care staff is available 24/7 to help when you need it most.
Our employees are our greatest asset, so we are committed to hiring the best in the industry. We are proud to offer you the opportunity to pursue your passion at your own level, on your own schedule, and with the recognition and benefits you need. Come work for us and see how BrightStar Care employees uphold A Higher Standard.