Scheduler/Customer Care/ Recruiting Bloomfield Township

BrightStar Care - Birmingham, MI

Scheduler/Customer Care/ Recruiting

Full Time • Bloomfield Township
Come be a part of BrightStar Care, a leading name in home care that values serving with passion and being positive. The Scheduler/Customer Care Manager is responsible for scheduling of field staff, managing all touch-points (field staff, care recipient and family caregiver), client care standards, and ensuring the branch meets or exceeds inquiry conversion goals. This position will have a strong emphasis on recruiting of other employees.BrightStar Care is looking for a self-driven individual who has a passion for caring for the community and delivering premier home care service. This full time position allows individuals to be part of a company that serves others and improves the lives of others.

Benefits

  • Weekly pay with direct deposit
  • PTO
  • Bonuses
  • Great work environment
  • Flexible schedule
Requirements

  • Customer/client care – effectively manages the customer care procedures and serves as point of contact for client/customer relations.
  • Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed.
  • Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies
  • Assists in the development of organization goals and agency performance improvement activities
  • Administers agency policies and procedures
  • Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity and safety of a client’s care
  • Supervises, educates and coaches other field personnel, as directed by the Director of Nursing
  • Assures compliance with all local, state and federal laws
  • Recruit new employees and help in onboarding 
  • You will be required to serve as a on-call person one weekend a month
  • Help in orientation and make sure candidates have all necessary documentation
Requirements

  • Educated experience
  • High School Diploma required
  • Flexibility and good time management skills A MUST
  • Minimum of 2 years’ experience as Customer Care Manager and/or managing customer service within a healthcare office setting; knowledge of HIPAA and healthcare office regulations.
  • Excellent organization, planning, and project management skills.
  • Valid driver’s license; valid state required proof of auto insurance.
Compensation: $17.00 - $22.00 per hour




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Benefits of working with the BrightStar Care Team!

Do you want a rewarding career helping others while receiving competitive pay, flexible work shifts, and a generous benefits package? We’ve got the job for you!
Benefits
Competitive Pay, Flexible Schedule to Meet Your Lifestyle, Free Continuing Education, Weekly Pay & Direct Deposit, Employee Referral Program
Being part of the family
Over the last five years, the home care industry has grown by more than 50%, and is projected to increase as demand grows. (Source: Value of Home Care Report)
Career advancement in a growing field
Job growth for caregivers is projected to increase by 26% through 2024, compared to just 6.5% on average for all occupations. (Source: Value of Home Care Report)
Opportunity to help seniors and people with disabilities stay at home
In a recent survey of more than 72,000 caregivers, the overall job satisfaction rating was 9.03 out of 10 – higher than previous years. (Source: Home Care Pulse)