Lead Brand Integrity Across a National Franchise System
At BrightStar Care, we’re committed to delivering a consistent, high-quality experience across every location. We’re looking for a Manager, Franchise Compliance & Brand Standards to join our legal team and lead system-wide efforts that ensure our franchise network operates in alignment with brand standards, compliance requirements, and operational excellence.

This is a high-impact role for someone who thrives at the intersection of compliance, operations, and cross-functional leadership—and wants to influence how a growing franchise system maintains quality and consistency at scale. Drive Brand Consistency Across the System

• Serve as the subject matter expert on brand standards, franchise agreements, and Operations Manuals
• Represent brand expectations to franchisees, coaches, and internal stakeholders
• Set and execute goals for brand consistency initiatives

Lead Compliance Oversight

• Own and manage the annual compliance review cycle
• Evaluate franchisee adherence to brand standards and agreements
• Maintain dashboards and reporting to track compliance trends
• Identify risks and drive resolution

Own Operations Manual Governance

• Manage and update Operations Manuals to ensure alignment with brand and regulatory standards
• Partner with SMEs to revise and improve content
• Lead semi-annual update cycles and roadmap

Support Compliance Enforcement

• Oversee preparation of compliance documentation (pre-default and default notices)
• Ensure communications align with approved templates and standards
• Partner closely with Legal on documentation and process

Lead Cross-Functional Initiatives

• Drive projects that improve system-wide consistency
• Collaborate with Strategy, Operations, Legal, Finance, Technology, and CX teams
• Recommend improvements and innovations to strengthen consistency

Data, Reporting & Insights

• Own dashboards and scorecards tracking compliance metrics
• Present insights and trends to leadership

Build Franchisee Relationships

• Partner with franchise owners and coaches to support compliance and performance
• Provide guidance on expectations and corrective actions
• Develop educational programming

Training & Communication

• Lead communications to reinforce brand standards
• Deliver training on compliance and Operations Manual updates
• Manage annual legal/compliance webinar series

Experience

• 5–7 years in compliance, franchising, legal/regulatory, or similar
• Experience leading compliance workflows or governance programs
• Franchise system experience strongly preferred

Skills

• Strong understanding of franchise operations and compliance
• Excellent communication and stakeholder management skills
• Analytical mindset with strong Excel proficiency
• Highly organized with ability to manage multiple priorities
• Ability to influence and drive change across a distributed network

AI-Forward Mindset
We’re looking for someone who is comfortable using AI tools to enhance productivity and decision-making.
You should:

• Use AI tools to streamline workflows and draft communications
• Apply judgment to ensure accuracy, tone, and compliance
• Understand data privacy considerations
• Identify opportunities to leverage AI within your function

Why Join BrightStar Care?

• Make a system-wide impact across a national franchise network
• Partner with cross-functional leaders and influence key decisions
• Help shape how we scale quality, compliance, and brand consistency
• Join a mission-driven organization focused on delivering exceptional care

Additional Details

• Working Hours: Monday-Friday 9am-6pm Central Time preferred
• Travel: ~5–6 trips per year to Bannockburn, IL
• Environment: Fast-paced, collaborative, and evolving

BrightStar Care is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
BrightStar Care is committed to diversity and values the ways in which we are different.